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By sector · Hotels & tourism

A hotel is not just a building.

It is a business with strong seasonality, hosting people every day and relying on its staff, its systems and its partners.

Let’s look at your property

The overall picture

What a property is actually made of.

Select a point to see what it includes.

HOTELPROPERTYOPERATIONSGUESTSPEOPLEPARTNERS & NETWORK

  1. Buildings, rooms, equipment, common areas and facilities.

  2. An interruption affects room availability and the revenue of the period.

  3. Pool, dining, common areas and activities all connect to liability towards guests.

  4. Permanent and seasonal staff, with different cover needs and different lengths of employment.

  5. Tour operators, suppliers and partner services affect both revenue and operations.

These parts don’t work independently. An incident in one usually affects the others too.

Seasonality

The same damage does not cost the same every month.

In a seasonal property, what an incident costs depends on when in the season it happens.

That is why business interruption cover is worth examining against your actual distribution of revenue across the year, rather than an average.

How revenue is distributed across the year.

  1. JAN
  2. FEB
  3. MAR
  4. APR
  5. MAY
  6. JUN
  7. JUL
  8. AUG
  9. SEP
  10. OCT
  11. NOV
  12. DEC
  • Low season
  • Shoulder season
  • Peak

The same incident can cost far more at peak than during a period of low occupancy.

Illustrative representation: the actual distribution differs by property and destination.

What we examine

Where a property is exposed.

Five areas we examine separately for each property.

  • 01

    Property

    • Buildings, rooms and common areas
    • Equipment, furniture and electronics
    • Fire, earthquake, flood, weather events
    • Theft and vandalism

    CoversAll-risks property insurance, machinery breakdown.

  • 02

    Business interruption

    • Loss of revenue after a covered incident
    • Fixed costs during recovery
    • Reduced room availability
    • Impact on the next booking period

    CoversLoss-of-profits cover, with an indemnity period matched to the season.

  • 03

    Guest liability

    • Accidents at the pool and spa
    • Common areas and rooms
    • Activities and transfers
    • Legal defence costs

    CoversPublic liability, depending on the facilities and services provided.

  • 04

    Dining & stock

    • Liability from the kitchen and bar
    • Food poisoning or allergic reaction
    • Stock spoilage from refrigeration failure
    • Power cuts

    CoversProduct/food liability, deterioration of goods cover.

  • 05

    People

    • Permanent staff
    • Seasonal peak staff
    • Workplace accidents
    • Retention in a high-turnover sector

    CoversGroup life/health/accident schemes, with flexible duration.

How an incident develops

A fault rarely stays just a fault.

  1. ELECTRICAL FAULT
  2. ROOMS OUT OF SERVICE
  3. REDUCED CAPACITY
  4. LOSS OF REVENUE
  5. CANCELLATIONS

An indicative example. The development and extent of an incident differ in every case.

Specialist cover

Tour operator insolvency.

For properties working with tour operators, the insolvency of a partner can leave an entire period’s bookings unpaid.

This risk can be insured separately, depending on your partners’ profile and the terms of the programme.

  • How the compensation works

    Some programmes follow a scales-of-benefit model rather than indemnity: the percentage paid is linked to how close to the arrival date the insolvency is announced. Depending on the programme, rooms may be re-let freely without reducing the payout, while the premium is usually shaped by each tour operator’s credit profile. The exact percentages, limits and exclusions are set by the policy terms.

Before the season

Four steps of preparation.

  • Review of existing policiesWe look at what is covered today, where there are gaps or overlaps, and which terms need updating.
  • Valuation at replacement costWe update the sums insured for building and contents, to limit the risk of under-insurance.
  • Season revenue calculationWe set the business-interruption amount and indemnity period from the property’s real occupancy data.
  • Check of partner requirementsWe check what tour operators, franchisors and lenders require as minimum cover.

Specific exposures

Areas examined separately.

Depending on each property’s facilities and services.

  • Pool & spa

    Areas with heavy guest traffic and specific safety and supervision requirements.

  • Dining

    Kitchen, bar and food services, with the related liability and stock.

  • Transfers

    Guest transfer vehicles, where provided by the property or by a partner.

  • Events

    Weddings, conferences and events, with additional guests and external partners.

  • Beach & activities

    Organised beach areas, water sports and leisure activities.

And for the team

Permanent and seasonal staff, with different needs.

A property’s permanent staff and its seasonal peak staff have different lengths of employment and different cover needs.

A group scheme can be designed with a flexible start and end for the season, or as a steady benefit for permanent employees, depending on the structure of the business.

Group schemes

Let’s have the cover ready before the season opens.

We start with your property, how your revenue is distributed, and the areas that need attention first.

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